Targeted Engagement and Coaching Support that Reduces Disease Progression and Healthcare Costs

Health Dialog’s Chronic Care Management solution is a NCQA-accredited program that provides personalized interventions to help individuals better manage chronic diseases and reduce costs. Health Dialog has over 20 years of experience implementing care management programs that get results.

Components of our Chronic Disease Management program include:

  • Powerful healthcare analytics to stratify your population based on key risk indicators
  • Multi-channel engagement campaigns via telephone, mail, email, text, web chat, or interactive voice recognition (IVR) outreach
  • NCQA accreditation for five major chronic diseases and support for over 65 co-morbid and preference sensitive conditions
  • Personalized telephone engagement focused on resolving medication adherence issues and helping individuals overcome barriers to adherence
  • Post-hospital discharge outreach to help avoid unnecessary readmissions
  • Shared decision making tools on preference-sensitive and chronic conditions to educate and guide individuals on treatment choices and condition management
  • Comprehensive reporting on clinical and financial outcomes, patient satisfaction, and operational metrics

Our programs have helped health plans, employers, and providers reduce costs and improve clinical outcomes. For instance, we helped one of our health plan clients reach nearly $60 million in cost savings over a 3-year period.

Call us today at (617) 406-5200 or email us using the Contact Us form on the right.