Implement 24/7 Nurse Line Services that Reduce Unnecessary ER Visits and Lower Healthcare Costs

Services for health plans, providers, and employers

Health Dialog’s 24-Hour Nurse Line services help our health plan, provider, and employer clients drive overall population health improvement by redirecting ER over-utilizers, delivering symptom check support, ensuring proper medication use, closing gaps in care, promoting wellness, and more.

Components of our 24/7 Nurse Line program include:

  • 24/7 access to a live person, never a callback system
  • Staffed by registered nurses licensed in all 50 states and D.C. with an average of 13 years of experience
  • Program awareness campaigns via phone, mail, email, or text
  • Secure access via phone, email, or web chat
  • A library of health education materials written at the 6th and 8th-grade levels
  • Comprehensive reporting packages and member satisfaction surveys

Through our program, we helped one of our clients appropriately redirect 71% of members with pre-intent to visit the ER or call 911 to a less emergent level of care.

Call us today at (617) 406-5200 or email us using the Contact Us form on the right.